SHIPPING POLICY

SHIPPING METHOD

France Orders

Colissimo home delivery:

  •  2-3 Working Days
  •  4,90€

Mondial Relay pick-up point delivery:

  • 3-5 working days
  • 2,90€
  • Free for all orders above 90€

 

EUROPE ORDERS

 

Belgium and Luxembourg

Home delivery:

  • 3-6 working days
  • 6,90€

Mondial Relay pick-up point delivery:

  • 3-5 working days
  • 3,49€
  • Free for all orders above 90€

Spain, Portugal and Netherlands

Home delivery:

  • 3-6 working days
  • 6,90€

Mondial Relay pick-up point delivery:

  • 3-5 working days
  • 4,49€
  • Free for all orders above 90€

Rest of EU + Switzerland

Home delivery:

  • 4-6 working days
  • 7,90€

 

INTERNATIONAL ORDERS

 

Home delivery:

  • 8-14 working days
  • 15,90€


We will send customer orders within 1-3 working days after receiving your order confirmation. 

Please be aware - you will be charged a handling fee, which will be equal to the cost of postage if you refuse to pay customs charges at the border and potentially more if borders destroy the goods.

 

Shipping Information

If in the event that orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible to pay for the redelivery.

International orders may be subject to customs inspection, we cannot be held accountable for the length of time it takes for your order to be passed through, as we always provide the correct paperwork.   

 

How can I track my parcel?

As soon as we start packing your order RELATABLE will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take some days before the tracking information is uploaded. 

What if I never received my item?

We are not responsible for lost or stolen packages after they leave RELATABLE facilities. If an item was lost or stolen, it is your responsibility to file a claim with the shipping courier (ex. LA POSTE, COLISSIMO, MONDIAL RELAY). We will provide you with the address, shipping courier information, tracking information, and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping courier.