RETURNS POLICY

RETURNS

 

Our policy lasts for 15 days. If more than 15 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: 

* Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
* Any item returned more than 15 days after delivery.                                                           * Partial return of a lot

Partial return of a lot

• If the customer wishes to return only one item from the lot, the price paid will be adjusted to the standard price of the item kept. For example, if the customer returns the t-shirt box (€52) and keeps the cropped t-shirt, he will be refunded €38 (€90 - €52).
• If the two items in the lot are returned, the full refund of €90 will be made.

Refunds

Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds 

If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you've taken all these steps and still haven't received your refund, please contact us at contact@relatableclo.com.

Exchanges 

We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at contact@relatableclo.com and send your item to : 17bis Rue Vaugelas, Annecy, 74000, France.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them, and they will know that you have returned their gift.

Shipping

To return your product, please send it to the following postal address: 17bis Rue Vaugelas, Annecy, 74000, France.

You are responsible for shipping costs related to the return of your item. They are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.